FAQs

Use our Customer Contact Form (go to Reason for Request dropdown and select "Request a Sample").

Please contact our NAFTA coordinator, Sara Gadeken, at 314-674-5373.

Why can't I find a product on the website?

Please contact your Customer Service Rep or Sales Representative for further information or go to the Contact Us page.

How long will it take to get my product?

Lead time for products vary depending on whether they are in stock or are made-to-order. Please talk to your Sales Representative or Customer Service for further information.

What are our pick-up locations and contact information?

Ascend Performance Materials - Greenwood Plant
1401 Highway 246
Greenwood, SC 29646
Contact: Dawn Morgan, Jean Wilkie or Melissa Mayo
Phone: 1-864-943-3309
Pickup Hours: Monday-Friday: 7:00am - 3:00pm Central time

Please contact Customer Service for any additional locations. Thank you.

How do I obtain a Certificate of Analysis?

Please contact customer service at 1-888-927-2363.